AI tools for e-commerce are changing the game for online businesses. These smart technologies help shop owners work smarter, not harder. From chatbots that talk to customers 24/7 to programs that guess what products you might like, AI is making online shopping better for everyone.
In this post, we’ll look at 10 top AI tools that can help boost your e-commerce sales in 2025. Whether you’re just starting out or looking to grow your online store, these tools can give you an edge. Let’s dive in and see the best AI tools for e-commerce business.
Table of Contents
- 1. Drift
- 2. Lyro AI Chatbot
- 3. Nosto
- 4. Adobe Sensei
- 5. Salesforce Einstein
- 6. ViSenze
- 7. Optimonk
- 8. Surfer AI
- 9. Synthesia
- 10. Blueshift
- Conclusion
1. Drift
Drift is a smart chatbot that helps online stores talk to their customers. It’s like having a friendly helper available 24/7 to answer questions and give advice.
Drift can boost your sales by always being there for your customers, finding potential buyers, and making shopping more personal.
Features:
- AI-powered chatbots for quick customer help
- Finds and sorts potential customers
- Sets up meetings automatically
- Live chat and video calls
- Works with other sales and marketing tools
Pros:
- Easy to use
- Focuses on making customers happy
- It can be customized to fit your store
Cons:
- It can be expensive for small shops
- Some advanced features need tech skills to set up
Pricing: Drift has different plans for different business needs. It’s best to contact them directly for the most up-to-date prices.
2. Lyro AI Chatbot
Lyro is a smart chatbot that helps online stores take care of their customers. It understands and answers questions, letting your human staff focus on trickier problems.
Lyro can help your store by being always available, handling simple tasks, and making shopping more enjoyable.
Features:
- Understand customer questions using smart technology
- Connects to your store’s information to give accurate answers
- Works with popular online store platforms
- Can be given a personality to match your brand
- Provides reports on how it’s helping
Pros:
- Easy to set up and use
- Doesn’t cost too much
- Makes customers happier
Cons:
- Might struggle with very complex questions
- Needs regular updates to stay smart
Pricing: Lyro offers different prices based on how much you use it and what features you need. It’s best to contact Lyro directly for exact prices.
3. Nosto
Nosto is a clever tool that makes online shopping more personal. It looks at what customers like and does, then suggests products they might want to buy.
Nosto can help your store by showing the right products to the right people, making your website better, and creating smarter marketing.
Features:
- Suggests products customers might like
- Makes product pages better for each customer
- Helps with email marketing
- Improves your store’s search
- Tests different ideas to see what works best
Pros:
- Easy to add to your website
- Makes customers happier
- Can increase your sales
Cons:
- Can be expensive for small shops
- Needs lots of customer data to work well
Pricing: Nosto has different prices depending on how big your store is and what features you want. It’s best to ask them directly for a price that fits your business.
4. Adobe Sensei
Adobe Sensei is a smart AI system built into Adobe’s software. It helps online stores create personalized experiences, improve marketing, and make better decisions based on data.
Sensei can boost your e-commerce business by understanding customer behavior and optimizing various aspects of your online store.
Features:
- AI-powered product recommendations
- Customer journey analysis
- Sales forecasting
- Image and content recognition
- Natural language processing
Pros:
- Works well with other Adobe tools
- Powerful AI capabilities
- Improves customer experience
Cons:
- Requires technical knowledge to use fully
- Can be expensive for smaller businesses
Pricing: Adobe Sensei is part of the Adobe Experience Cloud. It’s best to contact Adobe directly for a custom price quote.
5. Salesforce Einstein
Salesforce Einstein is an AI tool built into the Salesforce CRM. It helps online stores with sales, customer service, marketing, and overall operations.
Einstein can improve your e-commerce business by personalizing shopping experiences, optimizing product offerings, and providing valuable customer insights.
Features:
- Product recommendations
- Personalized pricing
- Customer grouping
- Predictive analytics
- Fraud prevention
Pros:
- Deeply integrated with Salesforce CRM
- Strong AI capabilities
- Improves customer satisfaction and sales
Cons:
- Requires a Salesforce subscription
- Can be complex to set up for large online stores
Pricing: Einstein’s price depends on which Salesforce features you choose. Contact Salesforce directly for detailed pricing.
6. ViSenze
ViSenze is an AI tool that helps customers find products using images instead of words. It’s great for online stores that want to make product discovery easier and more engaging.
Visenze can boost your e-commerce business by improving how customers search and find products on your site.
Features:
- Visual search function
- Image recognition and analysis
- Similar product search
- Image-based product recommendations
- Works with popular e-commerce platforms
Pros:
- Makes it easier for customers to find products
- Improves the shopping experience
- Can increase sales
Cons:
- Needs lots of product images to work well
- Can be tricky to set up
Pricing: Visenze offers different pricing plans based on your business needs. Contact them directly for specific pricing details.
7. Optimonk
Optimonk is a tool that helps online stores increase their sales by showing personalized messages to visitors.
It uses AI to figure out when and what to show customers, helping to turn more visitors into buyers.
Features:
- AI-powered personalization
- Customizable pop-ups and forms
- Technology to catch leaving visitors
- Works with popular e-commerce platforms
- Detailed reports on performance
Pros:
- Easy to use
- Improves conversion rates
- Affordable for most businesses
- Lots of customization options
Cons:
- Limited advanced features compared to some competitors
- Relies heavily on effective pop-up design
Pricing: Optimonk offers flexible pricing plans. Check their website for the most up-to-date pricing information.
8. Surfer AI
Surfer AI is a tool that helps improve your online store’s content for search engines. While not specifically for e-commerce, it can help your product descriptions and blog posts rank higher in search results, bringing more customers to your store.
Features:
- Content analysis and optimization
- Keyword research and suggestions
- Search results analysis
- Content structure recommendations
- Readability analysis
Pros:
- Improves search engine rankings
- Helps create better content
- Easy to use
Cons:
- Mainly focused on SEO, not specific e-commerce features
- Requires a subscription
Pricing: Surfer AI offers various pricing plans based on usage. Visit their website for current pricing details.
9. Synthesia
Synthesia is an AI tool that helps create videos without needing a camera or video editing skills. While not directly for e-commerce, it can help online stores create product demos, explainer videos, and promotional content easily.
Features:
- Turns text into video
- Customizable AI avatars
- Supports multiple languages
- Basic video editing tools
- Can be integrated with other platforms
Pros:
- Easy to use
- Quick video creation
- Cost-effective compared to traditional video production
- High-quality output
Cons:
- Limited customization for avatars and backgrounds
- May not work for complex video projects
Pricing: Synthesia offers various plans based on video needs. Check their website for the most current pricing.
10. Blueshift
Blueshift is a tool that helps online stores use customer data to create personalized marketing. It collects information about customers and uses AI to figure out the best ways to communicate with them.
Features:
- Combines customer data from different sources
- AI-powered predictive analytics
- Personalized marketing campaigns
- Works across different communication channels
- Real-time customer insights
Pros:
- Comprehensive platform for managing customer data
- Strong focus on personalization
- Improves marketing results
- Flexible integration options
Cons:
- Can be complex for smaller businesses to implement
- Requires clean and organized data
Pricing: Blueshift offers custom pricing based on business size and needs. Contact them directly for a personalized quote.
Conclusion
In conclusion, AI tools for e-commerce are changing the game for online stores. From chatbots that talk to customers around the clock to smart systems that suggest products, these tools make running an online shop easier and more effective.
Whether you’re just starting out or looking to grow your business, there’s an AI tool that can help. Remember, the best tool for you depends on your specific needs and budget. Don’t be afraid to try out different options to see what works best for your store.
With the right AI tools, you can boost sales, make customers happier, and stay ahead in the competitive world of online shopping.
Ajay Rathod loves talking about artificial intelligence (AI). He thinks AI is super cool and wants everyone to understand it better. Ajay has been working with computers for a long time and knows a lot about AI. He wants to share his knowledge with you so you can learn too!
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